Customer Support - Email Set Up Configuring Outlook and Outlook Express for Your IMAP Email Accounts This section explains how to set up download mail from your ShiftRefresh Email account using Microsoft Outlook or Outlook Express. First, in Outlook Express, go to the Tools menu. Click on "Accounts..." Next, click the "Add" button, and then the "Mail..." button. Put in your name as you want it to appear on your emails and click on "Next". Put in your email address, given to you from ShiftRefresh and @yourdomain.xyz, then click next. The server type is IMAP and incoming and outgoing mail servers should read mail.shiftrefresh.com Then, click on "Next". Next, enter your "Account name" and "Password" previously set up by ShiftRefresh to access your account. It is important that you DO NOT check the box "Log on using Secure Password Authentication". Now click Next and then Finish. You should now see the following window. If not, go to the Tools menu, and click on "Accounts." You should then see this window. In this window, click on your domain until it is highlighted, then click on "Properties." Click on the "Servers" tab when the next screen pops up. Now, check the box that says, "My server requires authentication" for Outgoing Server. Click "Okay". You MUST do this step so you can send mail from your domain. Now the process is complete and you're ready to send and receive mail. To set up multiple accounts, follow the same process again. Congratulations!!